AWARDS OF EXCELLENCE
Excellence requires a level of service that considers the caller first in every aspect of the call. Excellence makes a caller believe that their call is the most important call. How the operator handles every call, from beginning to end determines the success of customer relationships and the level of repeat business. No matter what is happening on any given day, the caller should always receive the best service. By basing every decision on our core values, we are able to reach the level of excellence that is constantly recognized by industry awards.
LSU Top 100 Fastest Growing Businesses
Every year the E.J. Ourso College of Business at LSU recognizes the top 100 fastest growing businesses run by LSU graduates. Dexcomm was recently honored with this award.
Read more about it here.
Association of Teleservices International Award of Excellence 2004-2010
After six months of intensive testing, an independent panel of judges score call handling skills such as courtesy, response time, accuracy and overall service to their clients – the cornerstones of the Call Management Industry. Over the course of seven years Dexcomm has an average score of 91.97% to earn the coveted Emerald Award of Excellence from the Association of Teleservices International.
Canadian Call Management Association Award of Excellence 2008-2010
The Award of Excellence program is a ‘mystery caller’ program that offers Canadian Call Management Association members the opportunity to have their call center agents evaluated by an independent panel of judges, over a 6-month period. At the completion of the program, two independent judges listen to the call recordings and assess a score based on a pre-determined point scoring process. Over the course of two years Dexcomm has an average score of 94.6% to earn them the Canadian Call Management Association Award of Excellence.
Association of Teleservices International 24/7 Site Certification
24/7 Site Certification Program sets forth nearly 60 criteria that need to be met or exceeded. They represent a collection of the best practices and guidelines that telephone answering service sites adhere to. Part of the challenge of participating in this peer review and inspection program is in the preparations and groundwork telephone answering services complete in order to qualify. Dexcomm has demonstrated to the satisfaction of the Certification Committee a high level of proficiency in recovery techniques, good business practices, documentation of procedures, and levels of redundancy necessary for 24/7 preparedness.
Dexcomm is honored to be the recipient of the exclusive 2010 Award of Excellence for the seventh consecutive year earning them the Emerald Award. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunication and call center services including telephone answering and message delivery.
After six months of intensive testing, an independent panel of judges scored call handling skills such as courtesy, response time, accuracy and overall service to their clients – the cornerstones of the Call Management Industry. Dexcomm scored 91.5% overall to earn the coveted Award of Excellence.
“This award confirms Dexcomm’s ability to deliver service that is both efficient and effective,” says Jamey Hopper, Owner of Dexcomm. “It is also a testament to our entire staff; it is through their efforts we are able to connect people that need help to the ones who can provide them help.”
